Frequently Asked Questions
Quick answers to common questions about ShortSync.
What platforms does ShortSync support?
Currently: YouTube Shorts, Instagram Reels and Stories, and Facebook Reels and Stories. TikTok and Snapchat Spotlight & Public Stories are coming soon. View all platforms →
How do I cross-post videos?
Upload your video once, select which platforms to post to, customize settings if needed, and click publish. Your video will be posted to all selected platforms simultaneously. See upload guide →
Can I customize content for each platform?
Yes! You can set custom captions, thumbnails, and privacy settings for each platform to optimize engagement. Learn about customization →
What video formats are supported?
MP4, MOV, and WebM. Videos should be vertical (9:16 aspect ratio) and under 500MB. Most platforms support videos up to 60-90 seconds.
Can I schedule posts?
Yes! You can schedule videos in advance across all platforms to maintain a consistent posting schedule. Learn about scheduling →
Is there a free trial?
Yes, ShortSync offers a free trial so you can test all features before subscribing. Start free trial →
Can I cancel anytime?
Yes, you can cancel your subscription at any time with no cancellation fees. You'll have access until the end of your billing period.
Why isn't my video uploading?
Check that your video meets the requirements (vertical format, under 60-90 seconds, under 500MB). Also ensure you're connected to the platform you're trying to post to. Sometimes the connection might be expired and you need to reconnect. Troubleshooting guide →
Can I upload multiple videos at once?
Bulk upload is coming soon! You'll be able to queue multiple videos and schedule them across all platforms.
How do I disconnect a platform?
Go to the 'Connections'-tab, find the connected platform, and click 'X' to disconnect. You can also disconnect from the platform's own settings page. You can reconnect anytime.