Refund Policy

Monthly subscriptions can be canceled at any time. When you cancel, you will retain access to all paid features until the end of your current billing period. No partial refunds are issued for unused time within a monthly billing cycle.

• Cancel anytime from your account settings
• Access continues until the end of the billing period
• No automatic charges after cancellation

If you purchased an annual subscription and are not satisfied, you may request a pro-rated refund within 14 days of your initial purchase or renewal. After 14 days, annual subscriptions follow the same policy as monthly — you can cancel anytime and retain access until the end of your billing period, but no refund will be issued.

We handle refund requests on a case-by-case basis and will typically issue a refund in the following situations:

• Duplicate charges: If you were charged twice for the same subscription, we will refund the duplicate charge immediately.
• Technical issues: If a persistent technical problem on our end prevents you from using the service as intended and we are unable to resolve it in a reasonable timeframe.
• Accidental purchase: If you accidentally subscribed or upgraded and contact us within 48 hours without having used the paid features.

To request a refund, please contact us at contact.shortsync@gmail.com with the following information:

• Your account email address
• The reason for your refund request
• Your subscription type (monthly or annual)

We aim to respond to all refund requests within 7 business days. Approved refunds are processed back to the original payment method and may take 5–10 business days to appear on your statement.

If a payment fails (e.g., due to insufficient funds or an expired card), we will attempt to retry the charge. If payment cannot be collected after multiple attempts, your subscription may be paused or canceled. You can update your payment method at any time from your account settings to avoid interruption.

If you wish to delete your account and all associated data, please contact us at contact.shortsync@gmail.com. We will cancel any active subscription and remove your data in accordance with our Privacy Policy.

If you have any questions about this refund policy, please reach out to us at contact.shortsync@gmail.com.